PRIVACY POLICY

Information covered by this statement

Please read this Privacy Statement carefully and contact us if you have any questions.

This Privacy Statement applies to the use and processing of personal information collected and used by Hanover Private. Information concerning the make-up of Hanover Private can be found on our website. Please note, this statement only applies to Hanover Private Ltd which is domiciled within the European Economic Area. For information concerning the collection, use or processing of personal information by any of our affiliates, business partners or suppliers (whether or not trading under the name “Hanover Private”) please contact the entity directly.

By using Hanover Private Ltd’s website and any mobile applications or otherwise providing your personal information to Hanover Private Ltd, you agree to the collection, use and sharing of your information in accordance with this statement. On registration you may have indicated that you were happy to be contacted by Hanover Private Ltd with information about special features of our website or any other service or products which we think may be of interest to you. If you no longer wish to receive this information please contact us at an@hanover-private.com

You may also have elected to receive information from third parties which we think may be of interest to you. If you would rather not receive this information please contact us at an@hanover-private.com

Personal information is information, or any combination of separate pieces of information, that could be used to identify you.
‍

Information Hanover Private Ltd collects

We may collect information about you from a variety of sources. This includes information we collect directly from you; information we collect when you visit our website, view our online content or use a mobile application or other service; and information we collect about you from other sources.
‍

Information we collect directly from you

We collect information directly from you when you choose to participate in our offers and programs, create an enquiry on our website or use a mobile application or other service, call or email us, or otherwise provide information directly to us. The following are examples of information we may collect directly from you:

Name
Email address
Postal address
Telephone and/or fax numbers
Date of birth
Demographic information
Payment information (such as a credit card) and bank account details
Future communication preferences
Passport details
Utility information

If you hold property via a company, foundation or trust we may also hold details on those entities.

Information we collect when you visit our site, open our marketing emails, view our online ads or promotions, or use a mobile applications or other service

We use cookies and other technologies to collect information when you visit our site, view our online advertisements or promotions, or use a mobile application or other service. The following are examples of information we may collect with these technologies:

Information about your device browser and operating system.
IP address
Web pages you view
Links you click
Hanover Private Ltd emails you open

Please visit the Disclaimer and Cookies sections of our website for further information.

Information Hanover Private Ltd collects from other sources

We may obtain information about you from other sources, including publicly available sources, such as the Land Registry, Electoral Register, the internet, social media platforms or referral agents, etc. Examples of information we may collect from other sources are:

Name
Postal address
Email address
Date of birth
Income level
Publicly observed activities or information made available by you to the public, such as blogs, videos, internet postings, and user generated content

How Hanover Private Ltd uses this information

We use the information we collect to provide you products, offers and services, to deliver to you advertisements, offers or other content tailored to your interests, and to conduct other Hanover Private Ltd business operations. The following are examples of how we may use the information we collect:

Answer your questions or respond to your requests.
Create and manage your account.
Protect against or identify possible fraudulent transactions.
Send you email and/or postal messages with information about Hanover Private Ltd, our group companies and other content we think may be of interest to you.
Telephone you about Hanover Private Ltd, our group companies and other content we think may be of interest to you.
Develop and provide Marketing tailored to your interests, including interest-based marketing.
Personalise your experience on our websites by presenting products and information tailored to you.
Allow you to participate in social sharing on our websites.
Process payment for purchases or other services.
Analyse the use of, and develop, our products, services and marketing.
Enforce our Terms and Conditions and otherwise manage our business.
Develop new products and services.
Enrol you in programs and/or provide you with updates that you request, or that we think may be of interest to you.

Hanover Private Ltd will only process your information in pursuance of our legitimate interest if we receive any requests related to, for example, a product or service, a call-back, or specific marketing materials; we will use your personal information to fulfil your request. Where we need to manage your account and protect you against or identify possible fraudulent transactions, we will do so in accordance with our legal obligation placed on us under law. We will seek consent from you if we need to process your data solely for identified purposes. To ensure meaningful consent is obtained from you, Hanover Private Ltd will provide you with reasonable notice ensuring that your consent is provided on an informed basis.

Information sharing

The success of our business depends on your trust, and we do not sell your personal information to marketers outside of Hanover Private Ltd. We do not share personal information with marketers unless you consent to such sharing, or as described within this statement.

Co-promotions with Carefully Selected Business Partners

We from time to time may collect personal and other information for a co-promotion or joint program with a business partner and share your information with that business partner. For these programs we will make clear at the point of collection that the information will be shared with Hanover Private Ltd and the participating business partner and ask for your consent as required by applicable laws.

Third-party service providers

We engage third-party service providers to perform a variety of business operations on our behalf. In so doing, we may share your personal information with them. We provide our service providers with only the personal information they need in order to perform the services we request, and we contractually require that they protect this information appropriately and not use it for any other purpose. For example, we may rely on a 3rd party service provider to:

Fulfil your service requests and answer your questions.
Host our sites and deliver our email or other communications.
Manage payments or take other actions on our behalf.
Analyse our data, sometimes combined with data from other sources, to send you communications.
Conduct research and analyse data to improve our products, services and sites.
Provide Photography, Energy Performance Certificates, floor plans, brochures, videos and other services that we request.

Where permitted by law, we combine personal information about you that Hanover Private Ltd has collected with personal information about you that a business partner has collected so we can jointly send tailored promotional communications to you. In such instances, our business partner will not be permitted to use Hanover Private Ltd data or the combined data for its own, independent marketing purposes. Our service provider will only be allowed to use the combined set of information to send you joint communications that we hope will be of interest to you. If you prefer not to receive these joint communications, you can always opt out by following the instructions provided in any such communication or through this Privacy Statement as indicated above.

Other situations

We may transfer or otherwise process your personal information:

As part of the sale of Hanover Private Ltd to another company.
When we have received your instruction to pass the sale of your property to another agent
To protect, defend or exercise the rights and property of Hanover Private Ltd (including enforcing our Terms and Conditions).
When required by law and/or government authorities.

Personal Information Retention Period

We will retain Personal Information for the period necessary to fulfil the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.

Aggregated and non-personal information.

We share aggregated and/or anonymous information that does not identify you for Hanover Private Ltd business purposes. For example, we may disclose the number of visitors to Hanover Private Ltd’s website or services. We may also share aggregated and/or anonymous information with our business partners for their own business purposes.

Your communication options

We give you choices about how we communicate with you.

Email Communications

You can stop receiving promotional email messages from Hanover Private Ltd by following the opt-out instructions provided in any such message you receive.

Postal Mail

You can stop receiving promotional postal mail from Hanover Private Ltd by following the opt-out instructions that may be included within those communications.

You can also stop receiving promotional email or postal communication through this Privacy Statement.
‍

Mobile Text Messages

Telephone Marketing

We only send you promotional mobile text messages if you explicitly ask to receive these (you opt in). You can stop receiving promotional text messages by following the instructions to opt out provided within that text messaging program.

‍PLEASE NOTE: We will honour your request to stop receiving promotional email, text and postal messages from Hanover Private Ltd as practicable. However, we may continue to send you service-related communications. We may keep information for record keeping to ensure we fulfil your request not to send particular types of messages. You and your information To the extent provided for by applicable law, you have certain rights in respect of the management of the personal data we hold about you.

Access

We take steps to keep your personal information accurate. Hanover Private Ltd programs may provide access to view or update personal information you provided when you registered online. Check where you registered to learn if you can view or update your information there.

If information access and updates are not available where you registered, contact us to learn how to access and/or update the personal information you provide to Hanover Private Ltd. Hanover Private Ltd does not charge for this service and responds to reasonable requests in an appropriate timeframe.
‍

Data Deletion

If you wish us to erase your data please contact us as described below and we will deal with your request as necessary under applicable law.

Other rights

To the extent provided by applicable law, you have the right to request rectification of your personal data; to obtain restriction of the processing of personal data; to object to the processing of personal data (including direct marketing) and to data portability. To exercise any of these rights, please contact us as described below.

Consent

Where you have provided consent for our processing of your personal data, you may withdraw that consent at any time by contacting us as described below. We will cease processing your personal data as soon as reasonably practicable following our receipt of your withdrawal.

Complaints

If you consider that we have processed personal data in violation of applicable law, please contact us as described below. If you consider that we have processed personal data in violation of applicable law and failed to remedy such violation to your reasonable satisfaction, you may also lodge a complaint with a supervisory authority (e.g. the Information Commissioner in the UK).

Cookies and Other Technologies

Hanover Private Ltd and our third-party service providers use a variety of technologies to assess how our sites or mobile applications are used, to personalize your experience and to deliver you marketing, including online content, tailored to your interests. Some technologies we may use include the following:

Cookies

A cookie is a small file placed on your device when you visit a site that can be understood by the site that issued the cookie. We use the information collected by cookies to remember who you are to log you in and your preferences, to provide you advertisements, offers or other content tailored to your interests and to assess how our sites are used. You can accept or decline cookies through your browser settings. To learn more, please look at the cookie settings available in your specific web browser(s). Please note, however, that without cookies you may not be able to use all of the features of our sites or other websites and online services. Please visit the Disclaimer and Cookies sections of our website for further information.

Other Technologies

In conjunction with gathering information through cookies, web beacons and Javascript, our web servers may log information such as your device type, operating system type, browser type, domain, and other system settings, as well as the language your system uses and the country and time zone where your device is located. We also may record information such as the address of the web page that referred you to our sites and the IP address of the device you use to connect to our sites. We may log information about your interaction with the sites, such as which pages you visit. To control which web servers collect information by automated means, we may place tags on our web pages called “web beacons,” which are small files that link web pages to particular web servers and their cookies. We also may send instructions to your device using JavaScript or other computer languages to gather the sorts of information described above and other details about your interactions with our sites.

We may use third-party web analytics services on our sites, such as those of Google Analytics. These service providers help us analyse how visitors use the sites. The information obtained for this purpose (including your IP address and other information collected by automated means) will be disclosed to or collected directly by these service providers. To learn more about Google Analytics, and how to opt out, please click here.

The providers of third-party plug-ins and widgets on our sites, such as embedded videos and social media sharing tools, may use automated means to collect information regarding your use of the sites and your interactions with the plug-ins and widgets. We may also receive information you have made available to those third party services, including the geographic location of your mobile device and other information about you (such as name, email address, gender, location, time zone, languages, social media profile URL, personal website URL, and biographical information) and your contacts on those services. This information is subject to the privacy policies or notices of the third party providers of the plug-ins and widgets.

Internet-Based Marketing

You may receive interest-based marketing, offers or other content as you interact with websites or mobile applications. Interest-based marketing is online marketing from Hanover Private Ltd, our group companies and/or from our carefully selected business partners that is tailored to your interests and sent to your device using a cookie or other identifier assigned to your device. These cookies or other identifiers are placed in general interest categories that we infer from information such as:

The web pages you view and links you click on Hanover Private Ltd website, our group companies’ websites and other websites you visit.
Mobile applications you use.
The Hanover Private Ltd and our group companies’ emails you view, and the links you click in the email.
Demographic data.
Offline and online purchase data.

We have designed our interest-based marketing systems to deliver any such ads to you based only on data that does not personally identify you.

We respect your privacy

You can limit your receipt of interest-based marketing on our website or in our mobile applications or by other different means by emailing or writing to us at an@hanover-private.com.
‍

Your choices regarding receipt of interest-based Marketing on websites

You can choose to opt out from receiving interest-based marketing and Hanover Private Ltd will honour that choice.

Your choices regarding receipt of interest-based Marketing in mobile applications

Some newer mobile device operating systems allow you to limit the use of information to deliver interest-based marketing in mobile applications. You can check the settings on your device for such options in your devices’ operating system.

Links to Third Party Sites and Social Media

Hanover Private Ltd and our company sites may include links to third-party sites. Hanover Private Ltd does not control these third-party sites, and we encourage you to read the privacy statement of every site you visit.

Social Networks and Third-Party Plug-ins

Our websites may include plugins from social networks or other third parties. An example of a plugin is the Facebook “Like” button. Where legally permitted, these plugins may communicate with and send information to the party that provided the plugin, even if you do not click on the plugin. This information may include your IP address, information about your browser and device, and the address of the web page you are visiting on our site. Loading, using or clicking the plugins may also place, read and transmit cookies. These cookies may contain a unique identifier the social network or third party assigns to you. The loading, functionality and your use of the plugins are governed by the privacy statement and terms of the party that provided the plugin.

User Generated Content

Please remember that any information you submit or post as user-generated content to Social Media sites become public information. You should exercise caution when deciding to disclose your personal, financial or other information in such submissions or posts. Hanover Private Ltd cannot prevent others from using such information in a manner that may violate this Privacy Statement, the law, or your personal privacy and safety. Hanover Private Ltd is not responsible for the results of such postings.

Information Security

Hanover Private Ltd is committed to keeping personal information secure. We have implemented technical, administrative and physical procedures designed to protect personal information from loss, misuse or alteration.
‍
We limit access to personal information to those who have a business need. We keep personal information only for so long as deemed reasonably necessary.
‍

Data Transfers

We may transfer the personal information we collect about you to recipients in countries other than the country in which the information originally was collected. Those countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your information to recipients in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with this Privacy Statement.

Children’s privacy

Our sites are not directed to children under the age of thirteen and we do not knowingly collect personal information from children under the age of thirteen on our Sites.

Links to other websites and apps

Our sites may provide links to other websites and apps for your convenience and information. These websites and apps may operate independently from us. Linked sites and apps may have their own privacy notices or policies, which we strongly suggest you review. To the extent any linked websites or apps are not owned or controlled by us, we are not responsible for their content, any use of the websites or apps, or the privacy practices of the websites or apps.

Updates to our Privacy Statement

We will post changes to this Privacy Statement and indicate the effective date when this Privacy Statement is updated. If we make any material changes to this Privacy Statement, we will notify you by sending an e-mail to the e-mail address you most recently provided us or by posting notice of the changes on this site. Continued use of the service will signify that you agree to any such changes.

How to contact Hanover Private Ltd

Should you have any queries in respect of this statement or our use of personal data, please contact Hanover Private Ltd at an@hanover-private.com